Privacy Policy

1. Personal data we may collect

We may collect the personal data listed below.

Please do not send identity-card numbers, payment-card details, health information or other sensitive personal data unless we specifically request it and it is necessary for the relevant purpose.

• Your name, company name and job title.
• Your email address, telephone number and WhatsApp number.
• Information you provide in an enquiry, email, telephone call or WhatsApp message.
• Project information such as the site location, business requirements, drawings, photographs, budget or proposed schedule, where you choose to provide it.
• Records relating to quotations, contracts, payments, installation coordination and support.
• Technical information processed automatically by our website or hosting providers, such as IP address, browser type, device type, access time, pages visited and security logs.

2. How we collect personal data

• Directly from you through our website, email, telephone, WhatsApp, meetings or site visits.
• From a company or representative authorised by you.
• Through our website hosting, form-processing, email and security service providers.
• From publicly available business sources where permitted by law.

Providing personal data through our website is generally voluntary. However, if you do not provide information marked as required, we may be unable to respond to your enquiry, arrange a site assessment, prepare a quotation or provide the requested service.

3. Purposes for which we use personal data

• Respond to enquiries and communicate with you.
• Understand your requirements and arrange meetings or site assessments.
• Prepare proposals, quotations and recommendations.
• Supply, coordinate, install or support our lighting, smart-control, LED-display and related solutions.
• Administer contracts, payments, records and customer support.
• Operate, secure, troubleshoot and improve our website and business systems.
• Prevent fraud, misuse, security incidents or unlawful activity.
• Comply with legal, regulatory, accounting and audit requirements.
• Establish, exercise or defend legal rights.

We will not use personal data for a new purpose unrelated to the original purpose of collection unless we have obtained the consent required by law.

4. Direct marketing

Submitting an enquiry does not automatically subscribe you to marketing communications.

We will not use personal data collected through this website to send promotional messages unless we have first provided the information required by the PDPO and obtained your consent or indication of no objection. If you have agreed to receive marketing communications, you may opt out at any time, free of charge, by emailing sales@gobetweenhk.com.

Service messages, replies to your enquiry and communications about an existing quotation or project are not treated as promotional subscriptions.

5. Disclosure and transfer of personal data

We do not sell personal data.

Where reasonably necessary for the purposes described above, we may disclose personal data to the following classes of recipients:

• Website hosting, form-processing, cloud-storage, email, communications, cybersecurity and IT-support providers.
• Contractors, installers, suppliers, professional advisers or project partners who need the information to assess or deliver your project.
• Banks, payment providers, accountants, auditors, insurers or legal advisers.
• Regulators, courts, law-enforcement agencies or other parties where disclosure is required or permitted by law.

Some service providers may process or store data outside Hong Kong. Where this occurs, we will take reasonably practicable steps to require appropriate confidentiality, security and data-protection safeguards.

6. Cookies, logs and analytics

Our website and its hosting providers may use cookies or similar technologies that are necessary to deliver the website, remember basic preferences, maintain security and diagnose technical problems. Server logs may also record technical information such as IP address, browser type, access time and requested pages.

We do not intend to use optional advertising cookies or behavioural-tracking tools unless this Privacy Policy and any applicable cookie notice are updated to identify the relevant tools, information collected, recipients and purposes of use. You can control cookies through your browser settings, although disabling necessary cookies may affect website functionality.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal or regulatory requirements.

As a general practice:

• Enquiry data that does not lead to a project is normally deleted or anonymised within 24 months after the last meaningful communication.
• Website security logs are retained only for the period reasonably required for security and troubleshooting, subject to the practices of our hosting provider.
• Records connected with quotations, contracts, payments or completed projects may be retained for at least seven years where required for accounting, tax, legal or audit purposes.

We may retain particular records for longer where required by law, where a dispute or investigation is ongoing, or where necessary to establish, exercise or defend legal rights.

8. Data security

We take reasonably practicable administrative and technical measures to protect personal data against unauthorised or accidental access, processing, erasure, loss or use. Access is limited to persons who need the data for legitimate business purposes and who are subject to confidentiality obligations.

No internet transmission or storage system is completely secure. You should avoid sending sensitive information through an unsecured channel.

9. Your rights

Subject to the PDPO, you may request access to personal data we hold about you and request correction of inaccurate personal data. We may ask for information necessary to verify your identity and locate the relevant records. A fee may be charged for a data-access request where permitted by law.

To make a data-access or correction request, contact the Privacy Officer at sales@gobetweenhk.com, telephone +852 9831 0082, or write to Go-Between Limited, Unit 325, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Hong Kong.

10. Third-party websites and communication services

Our website may link to third-party websites or services, including WhatsApp and social-media platforms. Those third parties process personal data under their own terms and privacy policies. We are not responsible for their independent privacy practices.

11. Children

Our services are intended for business customers and are not directed to children. We do not knowingly collect personal data from children through this website.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change. The revised version will be posted on this page with an updated date. Material changes will be highlighted where reasonably practicable.

13. Contact us

For questions, complaints or requests concerning this Privacy Policy or our handling of personal data, contact Go-Between Limited at sales@gobetweenhk.com, telephone or WhatsApp +852 9831 0082, or write to Unit 325, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Hong Kong. Business hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. Hong Kong time.